Terms & Conditions
Shipping, Refunds/Returns, Terms and Conditions
SHIPPING AND DELIVERY POLICY
All Items will be shipped to customers only within the U.S.A. within 3 business days from time of paid order and sent regular ground, first class or priorty depending on type of service
selected. This is dependant on the amount spent and the type of product ordered. You can elect for priority, overnight and second day air for an additional fee. Global Vapors chooses the
type or company and mail carrier to use, including but not specific USPS, UPS or FED-EX. Once your order is shipped items will be delivered within the time frame specified during
checkout based upon the shipping method chosen during checkout. These times are merely a guide and we offer no guarantee unless otherwise posted. Once and item has been
shipped you will receive an email confirmation with an order tracking number and information on how to track your order. As long as you have a global Vapor account you can always
login and check your order status.
Global Vapors is not responsible for damaged packages due to the mail system or companies. You agree that at the time of purchase that any liquid that arrives damaged, spilled or
punctured is not the fault of Global Vapors and you agree to hold Global Vapors harmless of any of the above issues.
You may RETURN, EXCHANGE OR REFUND UNOPENED and UNUSED items for a full refund within 15 days of purchase. You will be responsible for the shipping charges to us. Shipping
charges are NONREFUNDABLE.
You may NOT RETURN, EXCHANGE OR REFUND e-juice, liquid products, opened cartridges or DIY ingredients for hygienic reasons and therefore it is NON REFUNDABLE.
If you have an issue with a liquid product please email us first, do not fill out a return request as it will be rejected.
Ecigarettes are consumable products just like real cigarettes. Continuing to use the ecig will require replacing atomizers, batteries, and e-liquids, just as if you were smoking real
Atomizers: Atomizers require replacement depending on how much you use your e-cigarette. The average user will go through 3-7 atomizers per month. Atomizers are only replaced if
dead on arrival. Please let us know within 48 hours of getting your package if any of your atomizers are not working. The way your atomizer tastes is out of our control, therefore, any
complaints related to taste are not warranted.
Cartomizers: Cartomizers have a DOA warranty ONLY. If within 48 hours your cartomizer stop working, we will replace your item. This is based on using your cartomizer on a 3.7 volt
We may charge a 20% restocking fee if the original packaging is not in brand new condition.
If you decide to return a product and originally received free shipping, you will be responsible for the shipping cost associated with initial delivery. For example, if you received free
shipping, but it cost us $9.99 to ship the product to you, we will deduct $9.99 from your refund. This may be higher or lower depending on the weight. ALL SHIPPING COSTS ARE NON
If you would like to return a product for exchange, replacement, or refund, please login to your account and visit this link https://www.globalvaporsak.com and send a request for an
RMA #. Click CONTACT US. Please provide as many details as possible, including ORDER#, Full Name, Address, Phone Number, and REASON for the return. If the return is approved
you will get further directions on shipping the package back to us.
1. Repackage the item including all original parts, packing material, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor
repackaging or the return of damaged merchandise could result in refusal of your return and loss of any refund or replacement item. Items MUST not have any damage/have been used.
DO NOT send items back in a regular envelope, this is not sufficient packaging and can cause items to be lost in the mail as the envelopes fail. Padded envelopes are a must and are
provided free of charge by USPS if sending Priority Mail.
2. Contact Global Vapors via the Contact us page to inquire about submitting a RMA. You will be assigned a ticket number, which will also be your RMA #. Please get approval from the
agent to send the item back before submitting it.
3. Include a copy of the original Packing List in the package, and indicate whether you would like to be refunded for the item, or a replacement sent out.
4. Ship the item at your expense (if item is deemed faulty shipping will be refunded after we have received the item).